Child Protection Policy

I. SAFEGUARDING AND CHILD PROTECTION COMMITMENT STATEMENT

At Dewey, the safety, well-being, and “best interests of the child” are our highest priorities. Guided by our responsibility and through appropriate actions, we (including all teachers, staff, and stakeholders) are committed to promoting child protection from physical abuse, emotional abuse, sexual abuse, sexual exploitation, neglect, commercial exploitation, and inappropriate behaviour by children towards other children. Where there is a reasonable cause to suspect that a child’s rights are being violated, we will utilize all available resources to the highest extent of our ability to restore those rights, ensuring that Dewey is a place trusted by Parents and loved by Students.

To realize this commitment in strict accordance with the United Nations Convention on the Rights of the Child (UNCRC), the Vietnam Children’s Law, and the CIS Code of Ethics, The Dewey Schools:

• Has zero tolerance for any child abuse or breach of safeguarding standards across the entire school environment.
• Maintains coordinated and consistent procedures for receiving and handling allegations.
• Strictly prohibits the use of non-disclosure agreements to conceal violations of child safety.
• Ensures that 100% of adults working at the school pass the safe recruitment process and complete annual periodic training on their roles and responsibilities in child protection.
• Seeks feedback from students and parents
• Empowers students to protect their own rights.

II. PURPOSE, SCOPE OF GOVERNANCE AND SUBJECTS OF APPLICATION

1. Purpose  

This policy establishes the principles and operational mechanisms for controlling risks relating to safeguarding and child protection in order to proactively protect Students from all forms of abuse or discrimination across all school activities, partnerships, and digital spaces.

2. Scope of Governance

This policy regulates the implementation principles and child protection roles and responsibilities of all associated individuals. It is mandatory across all environments and activities belonging to Dewey:

• The entire school campus and all external locations where field trips, excursions, competitions, or school-organized events take place.
• All interactions on the internet, learning platforms, social media, and digital communication media among School Personnel, Parents, and Students.

3. Subjects of Application 

This policy applies to all Adults and Students working at or associated with the School, including but not limited to:

• School Board, Owners
• School Leadership and personnel (including Staff, Teachers, Consultants, Collaborators, Interns, and Volunteers);
• Students and Parents/Legal Guardians;
• Other parties connected to the School Premises (Visitors, Partners, and Contractors).

III. LEGAL AND COMPLIANCE FRAMEWORK

1. Current Regulations of Vietnamese Law on Child Protection, including: 

• The 2016 Children’s Law;
• The 2019 Education Law;
• The 2025 Cyber Security Law;
• Decree No. 56/2017/ND-CP detailing many articles of the Children’s Law;
• Decree No. 80/2017/ND-CP on a safe educational environment and the prevention of school violence;
• Decree No. 13/2023/ND-CP on personal data protection.

2. International Standards and Practices on Child Rights, including: 

• The United Nations Convention on the Rights of the Child (UNCRC);
• The guidance materials of the International Taskforce on Child Protection (ITFCP);
• The CIS Briefing on School Governance of Safeguarding and Well-being.

IV. DEFINITIONS AND ABBREVIATIONS

1. Definitions

• Refer to the Glossary of Terms and Abbreviations and the legal documents for more details.
• Child: For the purposes of this Policy, a child is understood to be a person under 18 years of age, unless the law applicable to that child provides for an earlier age of majority.
• Child Protection: protecting children from maltreatment; preventing impairment of children’s health or development; ensuring that children grow up in circumstances consistent with the provision of their right to safe and effective care; taking action to enable all children to have the best outcomes.
• Safeguarding: a broad term used to describe the ways in which individuals and institutions promote the well-being of students and protect them from physical, sexual, and/or emotional harm and abuse. This includes but is not limited to child protection.
• Educational environment: All physical and psychological conditions that affect the educational, learning, personal development, and developmental activities of learners.
• Social evils: Negative social phenomena manifested through behaviors that deviate from social norms, violate ethics or applicable laws, undermine fine customs and traditions and healthy and progressive lifestyles in society, and may cause serious consequences for individuals, families, and society. These include, but are not limited to, drug abuse, prostitution, gambling, superstition, and alcohol abuse.
• Confidentiality of child protection information: Ensuring that all information relating to concerns, allegations, and the handling of child safety violations is stored and shared on a Need-to-know basis to protect the privacy and best interests of the child while complying with applicable laws on personal data protection.
• Student well-being: Refers to the psychological, cognitive, social, and physical functioning and capabilities that Students need to maintain their mental health, as well as the identification of learning difficulties and other issues faced by Students so that timely forms of support can be provided.
• Allegation: Any concern that an adult working in the School has:

– harmed* one or more children, or may have harmed one or more children;

– possibly committed a criminal offense against or related to a child;

– behaved toward one or more children in a way that indicates that they may pose a risk of harm to children; or

– behaved, or may have behaved, in a way that indicates that they may be unsuitable to work with children.

*Harm includes physical, emotional, sexual, and neglect-related abuse, and refers to acts carried out both in person and online.

2. Abbreviations

No.	Abbreviation	Definition
1	SB	School Board
2	DSBM	Designated Safeguarding Board Member
3	DSL	Designated Safeguarding Lead

V. ROLES AND RESPONSIBILITIES

No.	Rank	Roles & Responsibilities
1	The Board of Directors/ Owners (BOD)	o   Has ultimate responsibility for implementing safeguarding measures to protect Students from harm. o   Oversees and controls strategic risks in the School’s safeguarding work, as reported by the School Board, without intervening in day-to-day operations. o   Only receives and handles serious incidents involving high legal, financial, and reputational risks, as reported by the School Board. o   Reviews and approves key policies on safeguarding and child protection. o   Participates fully in safeguarding and child protection orientation and training programmes.
2	School Board (SB)	o   Oversees and monitors strategic risks in the School’s safeguarding work, without intervening in day-to-day operations. o   Reports risk trends periodically and reports serious incidents involving high legal, financial, and reputational risks to the Owners. o   Appoints a School Board member responsible for Safeguarding. o   Oversees and reviews the safeguarding risk checklist. o   Receives and reviews written reports from the DSL quarterly. o   Includes safeguarding as a mandatory agenda item in all School Board meetings.
3	Designated Safeguarding Board Member	Has primary responsibility for overseeing the School’s safeguarding work: o   Reviews and periodically updates the Safeguarding and Child Protection Policy (in accordance with BM01). o   Meets periodically with the DSL to stay informed of the situation. o   Directly supports the School Leadership Team in handling serious incidents or allegations of abuse. o   Reads reports and provides early warnings to the School Board/Owner regarding gaps/risk trends. o   Oversees the implementation plan for safeguarding strategies; o   Controls the safeguarding risk checklist and risk mitigation measures. o   Ensure that findings and recommendations from safeguarding and child protection inspections/evaluations are incorporated into the strategic plan or the safeguarding and child protection improvement plan. o   The Designated Safeguarding Board Member is the School Board’s primary point of contact for receiving periodic child safeguarding reports from the DSL. The DSBM coordinates with the Chair of the School Board on all matters relating to allegations or concerns about child safeguarding that may result in legal, financial, or reputational consequences.
4	Superintendent	o   Ensures that safeguarding and child protection policies, procedures, reporting mechanisms, and response frameworks are implemented in a coordinated and consistent manner across all campuses. o   Oversees and supports the DSL.
5	School Leadership and Managers	o   Ensure that all Teachers, Staff, Collaborators, Interns, and Volunteers strictly comply with child protection policies and procedures. o   Coordinate and provide the DSL with time and resources to effectively implement safeguarding and child protection work. o   Maintain channels for expressing concerns regarding systemic gaps and ensure all concerns are addressed in a timely and satisfactory manner. o   Implement programmes on physical and mental well-being, personal safety, cyber safety, and healthy behaviour for Students. o   Review, approve, and handle child protection violations within their scope of authority.
6	Designated Safeguarding Lead – DSL	o   Has primary responsibility for implementing safeguarding and child protection policies and procedures at the School, under the authority of the School Executive Director (SED). o   The DSL maintains a direct reporting line to the Designated Safeguarding Board Member (DSBM) for periodic child protection reports, including quantitative data, trends. In cases involving allegations or concerns that may expose the School to legal, financial, or reputational risks, the DSL must immediately notify both the DSBM and the Chair of the School Board. o   Receives information and provides advice and support to Students and Staff in situations involving suspected child protection concerns. o   Manages, stores, and ensures the strict confidentiality of child protection case records. o   Prepares periodic safeguarding and child protection reports for the Campus.
7	Environment and Safety Committee	Refer to the roles and responsibilities set out in the Environment and Safety Committee Policy.
8	Teachers, Staff, Collaborators, Interns, and Volunteers	o   Participate fully in training programmes; strictly comply with the Code of Conduct and current child protection policies and procedures. o   Report promptly and coordinate action upon identifying any risk of harm to Students. o   Provide input on the development and revision of child protection policies and procedures, when requested.
9	Students and Parents	o   Provide input on child protection programmes and policies. o   Comply with the Code of Conduct and current child protection policies and procedures. o   Lodge child protection complaints and submit reports, where applicable.
10	Visitors, Partners, and Contractors	o   Comply with the Code of Conduct and current policies, regulations, procedures, guidelines, and other relevant documents concerning child protection.

VI. DEFINITIONS OF CHILD ABUSE

1. Child Abuse: is defined as any act that causes harm to a child’s physical, emotional, psychological, honor, and dignity in the forms of violence, exploitation, abuse, sexual abuse, trafficking, abandonment, neglect, and other harmful forms.

Acts of child abuse include the following:

• Physical Abuse:

– Is the intentional use of physical force (such as hitting, kicking, slapping, shaking, throwing, burning, poisoning, suffocating) that causes harm to a child, or the failure to act to prevent harm that results in injury to a child.

– Notably, this act includes disciplinary corporal punishment; any action that causes physical pain with the purpose of “disciplining” or “educating” is considered abuse.

– This act also includes the fabrication of illness in a child.

• Emotional Abuse (or Psychological Abuse): 

– Is the psychological maltreatment (such as humiliation, isolation, threats, emotional neglect, ridicule, depriving the right to express views) occurring either in-person or online, leading to severe impairment of the child’s emotional development, self-esteem, and ability to establish healthy relationships?

– This act also includes imposing distorted expectations, forcing the child to witness violence, or making them believe that their self-worth exists only when meeting the needs of others

• Sexual Abuse: Is the use of force, threats, coercion, or inducement and enticement to involve a child in sexual activities, whether contact (such as rape, sexual assault) or non-contact (such as forcing the child to view pornography, verbal or text-based sexual harassment).
• Sexual Exploitation: Is the act of using, inducing, coercing, or enticing a child to participate in sexual activities, including the production and dissemination of child pornography, child prostitution brokerage, or similar activities for financial, power, or other benefits. This act is strictly prohibited regardless of whether the child consents or not.
• Neglect (including Abandonment): is the failure of a caregiver or responsible organization to fulfill, or adequately fulfill, the obligations of nurturing, caring for, and protecting a child, resulting in harm or negative impacts on the child’s physical development, mental health, and well-being. This act includes the deprivation of basic needs (such as nutrition, medical care, education), lack of emotional attention, or failure to act timely to prevent potential harm to the child.
• Commercial Exploitation is the act of exploiting or using a child in work or other activities for the benefit of others, to the detriment of the child’s physical or mental health, education, morals, or social-emotional-intellectual development. This act includes, but is not limited to, child labor.
• Peer-on-Peer Abuse & Bullying: refers to intentional acts that cause physical, psychological, or reputational harm, perpetrated by one or more Students targeting a more vulnerable Student.
• Grooming: Using manipulative techniques (either in-person or online) to establish trust, an unusual level of reliance, or a “special relationship” to prepare for sexual abuse or to prevent the detection of abuse that has occurred or is occurring.
• Professional Boundary Violations: Inappropriate actions such as using student restrooms/changing rooms, giving secret personal gifts, messaging/emailing outside of educational purposes, or using personal devices to take photos of students without authorization.

2. Mental Health Conditions:

• Emotional Disorders (e.g., anxiety, depression): Common manifestations in Students may include persistent fear, sadness, crying, and similar behaviours.
• Behavioural Disorders: These may include aggressive or defiant behaviours, violations of school rules/regulations, substance misuse, or excessive gaming.
• Developmental Disorders (e.g., ADHD – Attention-Deficit/Hyperactivity Disorder – and ASD – Autism-Spectrum Disorder): Common manifestations in Students may include difficulty concentrating, impulsivity, challenges in social communication, and repetitive behaviours.
• Self-harm is the act of deliberately causing direct injury to one’s own body without suicidal intent, serving as a negative coping mechanism to release extreme psychological states or overwhelming emotions that cannot be expressed in words.

VII. CODE OF CONDUCT

• All members of the School Community (including members of the Board of Directors, Teachers, Staff, Collaborators, Volunteers, Partners, Contractors, Parents, Students, Visitors, etc.) must comply with the School’s Code of Conduct.
• Concurrently, the School requires all members of the School Community to sign a commitment to uphold this Child Protection Code of Conduct.

VIII. SAFER RECRUITMENT

• At The Dewey Schools, we establish Recruitment Regulations and Procedures to recruit Teachers and Staff (including School Board members) and Consultants who not only meet the professional qualification requirements under the Education Law of Vietnam and the School’s Competency Framework but also protect Students from any physical, mental, or emotional harm, in alignment with international standards for safeguarding and child protection.
• In all cases, Dewey reserves the right to reject any candidate if the recruitment process reveals that the candidate is unsuitable to work with children or poses a concern to children. The school campus will not recruit or hire any individual who has been convicted of abuse, exploitation, violence, social evils, or similar violations.

IX. REPORTING CONCERNS AND MANAGEMENT OF ALLEGATIONS

1.     Principles of Allegation Management

The management of allegations at the School is guided by three core obligations:

• Prioritizing the Best Interests of the Child: The safety and best interests of the child are the paramount priority. The School has full authority to decide on disciplinary actions and to maintain or lift sanctions when there are sufficient grounds to ensure that the individual concerned undertakes not to engage in any conduct that breaches the Safeguarding and Child Protection Policy.
• Fairness and Confidentiality: Maintaining confidentiality, remaining objective, and respecting privacy rights. The accused individual shall be clearly informed of the allegations and has the right to respond and provide proper explanations.
• Legal Compliance: Strictly fulfilling reporting obligations in accordance with Vietnamese laws and relevant international standards.

2. Reporting and Handling Procedure

• All staff, teachers, and relevant parties are required to report any suspicion, concern, or act of child abuse to the DSL. Where a concern may expose the School to legal, financial, or reputational risks, the DSL shall report it to the Chair of the School Board and/or the School Board member responsible for safeguarding and child protection. Any serious violation or abuse shall be reported by the DSL or the School’s designated legal representative to the relevant local authorities. The handling and management of allegations shall be carried out in strict compliance with relevant laws and the requirements set out in the Procedure for Receiving and Handling Safety Issues in Child Protection at the Dewey Schools.
• The School is committed to protecting reporting persons from all forms of retaliation, in accordance with the Whistleblower Protection Policy.
• The School shall take action against any relevant party that violates the Safeguarding and Child Protection Policy, as follows:

– Teachers and Staff: Cases shall be handled in accordance with the Labour Disciplinary Procedure and applicable laws and regulations, including where the staff member has resigned. The accused individual may be suspended from work pending verification.

– Visitors, Partners, and Contractors: Their access to the School may be suspended, and cooperation may be terminated. The School shall also coordinate with the competent authorities to address the matter in accordance with the law.

– Parents/Legal Guardians: The School has the right to apply intervention measures, including restricting access to the School or applying other administrative measures, with reference to the Appendix: Procedures for Addressing Violations by Parents.

– Students: Cases shall be handled in accordance with the Student Regulations, Student Disciplinary Procedures, and Student Code of Conduct, to educate Students, change behaviour, and ensuring a safe and inclusive school environment.

X. PEER-ON-PEER ABUSE AND BULLYING

1. Forms of Peer-on-Peer Abuse and Bullying

• Bullying and School Violence: Intentional, repeated actions aimed at causing physical or psychological harm (such as physical assault, isolation, ostracism, or threats).
• Cyberbullying: Utilizing technology to harass, defame, create groups to speak ill of others, or distribute private images of classmates.
• Peer-on-Peer Sexual Harassment: Inappropriate touching, sexually inappropriate teasing, coercing peers into engaging in inappropriate acts, or sending sexually explicit messages/images between Students (particularly at the secondary school level).
• Discriminatory Bullying: Bullying that targets personal characteristics such as appearance, gender, family background, or academic ability.

2. Responsibilities and Response Mechanisms

• The School integrates education on respect, diversity, and personal boundary-setting skills into the formal curriculum and extracurricular activities.
• Any suspicion of bullying must be reported immediately to the Homeroom Teacher or the DSL in accordance with the Procedure for Receiving and Handling Safety Issues in Child Protection at the Dewey Schools.
• The School applies educational and deterrent disciplinary measures against the person engaging in bullying in accordance with the Student Discipline Regulations, while prioritizing psychological support and recovery for the victim.

XI. RAINING, COMMUNICATION, AND AWARENESS EDUCATION

1. Training and Communication for Adults

• All Teachers, Staff, Collaborators, Interns, Volunteers, and Long-term Contractors must participate in training on the Safeguarding and Child Protection Policy before commencing work at the School and in annual training in subsequent years.
• All Visitors, Partners, Contractors, and related stakeholders coming to work at Dewey must be informed about and briefed on the Code of Conduct and policies and procedures related to child protection, and must commit to complying with them before working at the School.
• Communicate the Safeguarding and Child Protection Policy and the School’s activities relating to the holistic development and well-being of Students to Parents.

2. Education and Self-Protection Empowerment

• The School integrates knowledge about safety and children’s rights into the formal curriculum, ensuring that it is age-appropriate and focuses on self-protection skills, prevention of abuse, online safety, and ways to report or raise concerns about violations.
• Students are responsible for fully participating in programmes introducing the School Rules and the Safeguarding and Child Protection Policy.

3. Promoting Student Voice and the Right to Participate

• The School establishes safe, friendly, and confidential channels for receiving feedback, such as the DSL hotline, QR codes, the Psychological Counselling Office, Career Counselling Office, Medical Room, and Student voice survey forms (e.g., Well-being surveys).
• All feedback from Students regarding safeguarding concerns shall be received, listened to, and responded to promptly by the School.

4. Counseling Support for Students at Risk

• The School provides psychological support services at the Psychological Counselling Office to receive information, assess risks, and intervene promptly for Students experiencing crises or at risk of abuse.
• All counselling information shall be kept strictly confidential. However, in emergencies, including self-harm, an intention to harm others, or serious abuse, the Psychological Counsellor is required to report to the DSL for timely intervention.
• For cases that exceed the scope of school-based psychological support, the School shall coordinate with the family to refer the Student to specialised medical services.

Note: The intake, risk assessment, and referral process shall be carried out in accordance with the Procedure for Student Psychological Support Intake and Assistance.

XII. ONLINE SAFETY AND BLENDED LEARNING

• The School is committed to creating a safe, healthy, and secure online environment, preventing harmful acts, bullying, and abuse in the online environment.
• The School applies appropriate technical measures across all technology infrastructure and devices under its management.
• The School develops and implements the Policy for Dewey Students’ Responsible Use of Technology to regulate security standards, promote civilised behaviour, and raise awareness of technological risks among Students, Teachers, and Staff.
• When interacting with Students in the online environment, Teachers and Staff must strictly comply with the regulations outlined in the current Code of Conduct.
• Any acts of online harm, bullying, or fraud will be handled confidentially and urgently in accordance with the Procedure for Receiving and Handling Issues Relating to Safeguarding and Child Protection.
• All online teaching and learning activities must be conducted on official platforms approved by the School. Teachers and Students are required to use personal identification accounts issued by the School to ensure authenticity and security.
• One-to-one online classes between a Teacher and a Student are strictly prohibited if they have not been approved by the School Leadership Team or are not conducted under the supervision of a second staff member or a Parent.
• All participants must ensure that their attire, demeanour, and learning environment are appropriate for an educational setting. Students must comply with the guidelines for safe learning at home.
• Only the School is authorised to make audio and video recordings of lessons for professional purposes. Unauthorised photographing, filming, or sharing of images or personal information of class members on social media in any form is strictly prohibited, in compliance with the laws on cybersecurity and regulations on personal data protection.
• Parents play a vital role in supervising the physical environment at home and cooperating closely with the School to provide timely support should Students exhibit psychological symptoms or behavioural deviations.

XII. DIVERSITY, EQUITY AND INCLUSION

• Non-Discrimination: Every Student has the right to equal access to the School’s learning opportunities and resources. Any act of denying or restricting a student’s rights based on race, nationality, gender, gender identity, sexual orientation, religion, health condition, or any other personal characteristic is strictly prohibited.
• Gender Inclusion and Respect for Gender Identity: The School protects each student’s right to be themselves. Any form of harassment, isolation, or gender bias is strictly prohibited. The School maintains psychological support and safety protection mechanisms to ensure that students of all gender identities are respected and achieve holistic development.
• Respect for Cultural and Ethnic Diversity: The School values and protects diversity in culture, nationality, and religion. Discriminatory behaviours, including derogatory language, religious intolerance, or cultural ridicule, are considered serious violations of the Safeguarding and Child Protection
• Support for Vulnerable Student Groups: The School establishes inclusion mechanisms to help these students adapt quickly and fulfill their potential within Dewey’s educational environment.

Note: Any violation of the above principles shall be subject to disciplinary action in accordance with the Student Disciplinary Procedure.

XIV. DATA PRIVACY AND INFORMATION SHARING

The School is committed to protecting the privacy of Students and related stakeholders through strict data management, in accordance with current legal regulations.

• The DSL has the authority to decide on access to and processing of information to ensure the most effective support for the child.
• School Board Members/Owners should only be consulted where a case is serious and may expose the School to legal, financial, or reputational risks. Information should only be shared with the School Board/Owners on a need-to-know basis and in anonymised form. School Board Members/Owners must sign confidentiality agreements as part of the Safeguarding and Child Protection Commitment under the Code of Conduct.
• All School Personnel have an obligation to maintain absolute confidentiality regarding information related to child protection cases. The School strictly prohibits the use of any non-disclosure agreements (NDAs) or confidentiality agreements for the purpose of concealing information relating to child protection.
• Child safety records must be stored in a secure system with strictly controlled access rights, in compliance with the Law on Cybersecurity and regulations on personal data protection.
• The School shall provide information, documentation, or camera footage to competent authorities upon receipt of an official request to verify or resolve cases relating to child safety.

XV. SAFEGUARDING AND SAFETY OPERATIONS AT DEWEY

• Receive and coordinate the handling of issues relating to safeguarding and child protection through the Procedure for Receiving and Handling Safety Issues in Child Protection at the Dewey Schools.

• Ensure campus security in accordance with the Procedure for security control.
• Implement student safety supervision in accordance with the Procedure for supervision in student daily schedule.
• Conduct periodic safety assessments and develop remediation and improvement plans in accordance with the Procedure for Safety Evaluation at the Dewey Schools.
• Ensure student safety during events, competitions, or off-campus educational activities through the Procedure for School Event Organization, the Procedure for Student Participation in Domestic and International Competitions, and the Procedure for organizing off–campus learning activities.
• Control and manage school service vendors through the Vendor selection and evaluation procedure.
• Develop and implement an operational plan for the execution of safeguarding and safety work.

XVI. CHILD SAFEGUARDING & PROTECTION CONTACT DIRECTORY

1. Dewey Tay Ho Tay

No.	Contact Points	Channels
1	DSL	Hotline: 0989.99.86.33 Email: dsl.tht@thedeweyschools.edu.vn
2	School Psychological Counseling Department	Email: mai.truonghoang@thedeweyschools.edu.vn huong.buithithu@thedeweyschools.edu.vn
3	DSBM (Designated Safeguarding Board Member)	Email: sb@thedeweyschools.com.vn
4	National Child Protection Hotline	Hotline: 111
5	Vietnam Association for Protection of Children’s Rights (VACR)	Hotline: 1800.1567
6	Local Police	Hotline: 113, or Xuan Dinh Ward Police: 024.37.50.28.16
7	Fire and Rescue Services	Hotline: 114, or Fire Prevention, Firefighting and Rescue Team No. 14: 0439.397.981
8	Local Medical Services (Emergency)	Hotline: 115, or E Hospital: 024.37.48.06.48 or 1900.1548 or 0868.891.318

 2. Dewey Cau Giay

No.	Contact Points	Channels
1	DSL	Hotline: 0904.647.197 Email: hanh.vuthibich@thedeweyschools.edu.vn
2	School Psychological Counseling Department	Phone: 0379.662.431 Email: linh.caothuy@thedeweyschools.edu.vn
3	DSBM (Designated Safeguarding Board Member)	Email: sb@thedeweyschools.com.vn
4	National Child Protection Hotline	Hotline: 111
5	Vietnam Association for Protection of Children’s Rights (VACR)	Hotline: 1800.1567
6	Local Police	Hotline: 113, or Cau Giay Ward Police: 024.3793.0694
7	Fire and Rescue Services	Hotline: 114, or Fire Prevention, Firefighting and Rescue Team – Area 2: 0243.756.7606
8	Local Medical Services (Emergency)	Hotline: 115, or Cau Giay Ward Health Station – Medical Point at 38 Dich Vong Street: 024.3833.2287

3. Dewey Ocean Park

No.	Contact Points	Channels
1	DSL	Hotline: 0888.282.955 Email: phuc.nguyenvietdai@thedeweyschools.edu.vn
2	School Psychological Counseling Department	Phone: 0943.209.088 Email: thao.phamthi1@thedeweyschools.edu.vn
3	DSBM (Designated Safeguarding Board Member)	Email: sb@thedeweyschools.com.vn
4	National Child Protection Hotline	Hotline: 111
5	Vietnam Association for Protection of Children’s Rights (VACR)	Hotline: 1800.1567
6	Local Police	Hotline: 113, or Gia Lam Commune Police
7	Fire and Rescue Services	Hotline: 114, or Fire Prevention, Firefighting and Rescue Team – Area 19
8	Local Medical Services (Emergency)	Hotline: 115, or Gia Lam Commune Health Center

4. Dewey Hai Phong

No.	Contact Points	Channels
1	DSL	Hotline: 0838.512.066 Email: huong.pham@thedeweyschools.edu.vn
2	School Psychological Counseling Department	Phone: 0915.047.603 Email: trang.nguyenthithuy@thedeweyschools.edu.vn
3	DSBM (Designated Safeguarding Board Member)	Email: sb@thedeweyschools.com.vn
4	National Child Protection Hotline	Hotline: 111
5	Vietnam Association for Protection of Children’s Rights (VACR)	Hotline: 1800.1567
6	Local Police	Hotline: 113, or Hung Dao Ward Police – No. 474 Mac Dang Doanh Street, Hung Dao Ward, Hai Phong (0225.392.5128)
7	Fire and Rescue Services	Hotline: 114, or Fire Prevention, Firefighting and Rescue Team – Area 6 Phone: 0225.3735.344 or 0225.3735.111
8	Local Medical Services (Emergency)	Hotline: 115, o rHung Dao Ward Health Center – No. 511 Mac Dang Doanh Street, Hung Dao Ward, Hai Phong (0866.204.756) or Vinmec Hospital, International Obstetrics and Pediatrics General Hospital

XVII. IMPLEMENTATION

1. This document takes effect from 22/7/2026.
2. This Policy shall be reviewed at least once a year or upon any changes in applicable laws.
3. In case of any discrepancy between the Vietnamese version and the version in a foreign language, the Vietnamese version shall prevail.
4. Relevant departments and individuals are responsible for implementing this document.
5. The compliance with this document of relevant departments shall be monitored and reported regularly to the competent level.
6. Relevant departments and individuals that do not comply with their assigned responsibilities shall be held accountable to the Company and the laws when any incidents occur.

 

Appendix 01.

HANDLING PROCEDURES FOR VIOLATIONS BY PARENTS/LEGAL GUARDIANS

The School executes the receipt, verification, and handling of violations committed by Parents/Legal Guardians concerning safeguarding and child protection. Depending on the nature, severity, and consequences of the incident, the School reserves absolute discretion to apply the following disciplinary and intervention measures:

• If a Parent violates the Safeguarding and Child Protection Policy outside of the school domain (such as domestic violence, abandonment, or neglect): The School will intervene and take preventive actions to the best of its ability. Concurrently, the School will collaborate with state agencies and competent authorities in accordance with the Law on Prevention and Control of Domestic Violence to verify reports and denunciations of domestic violence when requested.
• If a Parent violates the Safeguarding and Child Protection Policy within the school campus or during activities organized by the School: The School will deem this a severe breach of safety commitments. Handling measures, at the School’s discretion, include but are not limited to:

– The Designated Safeguarding Lead (DSL) or a School representative will draw up an official record to document the violation. In the event that the behavior compromises safety or disrupts the educational environment, the School reserves the right to demand that the Parent/Legal Guardian leave the school premises immediately.

– The School may issue a decision to suspend, for a specified period, the Parent’s right to directly drop off/pick up the Student or to participate in events and collective activities. During this period, the Parent/Legal Guardian is responsible for authorizing the other Parent or another legal guardian to fulfill obligations regarding student transit and school cooperation.

– For actions showing signs of abuse, physical assault, or direct threats to the life, body, and dignity of a Student, the School will immediately report the matter to the Police and the National Child Protection Hotline (111) for legal intervention in accordance with the law.

– In cases where a Parent commits a particularly severe, systematic violation or causes profound harm to the safety and reputation of the school community, the School reserves the right to unilaterally terminate the provision of educational services immediately. In this scenario, the School will coordinate the transfer of academic records and support necessary procedures for the Student to transition to another educational environment, ensuring that the child’s right to education is not disrupted.